Your partner for Pest Management Professionals since 1933

Susan Hare

Susan Hare is marketing director for Thrasher Termite & Pest Control, Los Gatos, Calif. She also is a licensed field representative and a member of the QualityPro board.

How to respond well to bad reviews

Susan Hare

While it is frustrating to deal with negative reviews, do not ignore them. Negative reviews offer an opportunity to demonstrate your professionalism.