PMPs: Protectors of public health
Heather Gooch
During his keynote at our PMP Growth Summit Jan. 31-Feb. 2, 2017, columnist Pete Schopen recalled the story of how he saved a four-star online review from being two stars. He was training a tech, and they were called to a bald-faced hornet account at a condo. They greeted the customer, and then realized the […]