Q&A: Customer referrals and door hangers
Harvey F. Goldglantz
Q: Why aren’t my technicians bringing in customer referrals? What can I do to increase the referral rate? It’s likely to be one (or more) of three reasons: 1) They aren’t asking. SOLUTION: Do a ridealong to evaluate the situation. If technicians aren’t asking, you have a motivational issue that must be addressed. (See No. […]