Bill Cowley, Co-owner of Cowleys Termite & Pest Services in Farmingdale, N.J., talks about how to create a professional, career-oriented company to recruit and retain great employees.
Business
Pest Management Professional magazine offers business advice to industry professionals who run their own businesses. Read advice from industry experts.
Bank debt financing is easier as an LLC
Let’s talk about entities that generate taxable losses, and the ability of an owner to use such losses to offset...
Unusual tactics to retain a customer
Pest Management Professional’s columnists and editorial board members share their most unusual tactic to retain a customer.
Measure what matters: Growth vs. costs
Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials...
Academy 2020 features virtual program, flexible registration
Instead of three days of programming, the National Pest Management Association decided to turn the annual Academy event into a...
Opportunity arises from challenging times
Now that the pest control industry are starting to recover from the emotional stress of COVID-19, this a perfect time...
Showing gratitude and staying strong
The owner of Schopen Pest Solutions reflects on what the past few months have been like navigating the pandemic as...
Corralling accounts: 8 tips for avoiding cancellations
Customer service is at the core of successful pest control companies. Reassure customers it’s your duty to protect their health...
The lifespan of an account
One of the most valuable lessons I learned came when I was a pest control technician. I was asked to...
Webinars address how to navigate your business during a pandemic
The webinar series “COVID-19 Proofing Your Business” was designed to help PMPs carry on as states issued stay-at-home mandates during...
Supplier forecast: The future looks favorable
We asked several suppliers what they’re seeing and hearing from their pest management professional customers about the effects of COVID-19...
Customers at home engaged in pest control
Customers who have been spending more time at home seem to be more engaged and curious about pest control, asking...
Investment in formal training pays dividends
Pete Schopen describes why a top-notch training manual is the best way to transfer to the techs and staff the...
Measure what matters: Customer retention, attraction and satisfaction
Know how many customers you gained every month, and how many you lost. If you're not actively trying to add...
PMP survey finds industry ready for business
The past two months, you’ve been shut out of many homes and restaurants due to COVID-19. A flood of pests...
Web Exclusive: Keeping business strong during COVID-19 pandemic
Here's what pest management professionals are doing from a business prospective to stay in business and thrive during the COVID-19...