Business | Pest Management Professional

Take the time to hire correctly. Also, look at call center metrics and review the customer experience when people call...

Here’s how to measure your business’ debt load, the differences between good and bad debt, and best practices to ensure...

Industry consultant Harvey Goldglantz, president of Pest Control Marketing Co., shares some pointers for retaining customers:

Bill Cowley, Co-owner of Cowleys Termite & Pest Services in Farmingdale, N.J., talks about how to create a professional, career-oriented...

Let’s talk about entities that generate taxable losses, and the ability of an owner to use such losses to offset...

Pest Management Professional’s columnists and editorial board members share their most unusual tactic to retain a customer.

Dennis Jenkins shares benchmarks that ensure his company is on the path to growth. Learn to balance your payroll, materials...

Instead of three days of programming, the National Pest Management Association decided to turn the annual Academy event into a...

Now that the pest control industry are starting to recover from the emotional stress of COVID-19, this a perfect time...

The owner of Schopen Pest Solutions reflects on what the past few months have been like navigating the pandemic as...

Customer service is at the core of successful pest control companies. Reassure customers it’s your duty to protect their health...

One of the most valuable lessons I learned came when I was a pest control technician. I was asked to...

The webinar series “COVID-19 Proofing Your Business” was designed to help PMPs carry on as states issued stay-at-home mandates during...

We asked several suppliers what they’re seeing and hearing from their pest management professional customers about the effects of COVID-19...

Customers who have been spending more time at home seem to be more engaged and curious about pest control, asking...