Ray Johnson explains his research for the ideal service vehicle and decision-making process for updating the Johnson Pest Control fleet.
Business
Pest Management Professional magazine offers business advice to industry professionals who run their own businesses. Read advice from industry experts.
12 tips for diffusing office conflict
Conflict will happen in the workplace, and it will likely have a negative effect on everyone in the company. No...
What’s the best way to train technicians?
A hybrid of textbook and on-the-job training is ideal for training employees.
10 tips for a better online employee survey
Environmental Pest Service conducts such surveys regularly.
Is it time to increase your pest control pricing?
Pricing is one of the most powerful ways you can improve your business’ performance.
Helping ‘digital immigrants’ navigate new lands of opportunity
Successful technology adoption is part art, part science.
ServSuite modules save time and money, users say
ServicePro customers shared how they save time by automating the tasks that keep their companies running smoothly.
Q&A: Why service technicians should look professional
"Usually, the customer only sees the service technician."
Attorneys weigh in on the Amazon-EPA FIFRA settlement
"Easy access to unregulated pesticide products — and the easy money to be made selling them — make this problem...
PMPs: Be generous with your industry knowledge
This is an exciting time to be in pest control.
Illegal pesticides crackdown: Amazon-EPA settlement a symptom of online resellers violating FIFRA
The landmark settlement stemmed from Amazon allegedly allowing third parties to sell and distribute, from Amazon warehouses, imported pesticides not...
2 ways to train your customer service reps
There are so many industry training opportunities, it only makes sense to get your entire team involved.
7 tips to help your bird control marketing take flight
Marketing techniques may be slightly different from that for general pests — especially for a company that has just added...
Make YouTube and Google part of your web team
The beauty of YouTube video is that the content need not specifically promote your pest management product or service.
Pest control technicians: Online vs. classroom training
"Online training will let remote employees get the same message all the time. "