Business – Page 39 – Pest Management Professional

2015 State of the Industry

The industry’s vital signs are positive, and PMP’s expect a milder winter to boost 2015 revenue. Learn more about what...

Off the Cuff: Camaraderie, Competition and Common Goals

The September issue of Pest Management Professional (PMP) celebrates the PMP Hall of Fame Class of 2014. Like those who’ve...

Mobile Matters: Texting Technicians

Technology for mobile-based businesses continues to progress at light speed. Keeping up with ever-changing methods of communication, mobile apps and...

Customer Retention is Key to Profitable Growth

In my August column, “5 Ways to Reduce Customer Cancellations,” I wrote about reducing customer cancellation rates from a loss...

3 Ways to Handle Customer Complaints Properly

No matter how well your company performs a job, sometimes you have to deal with disgruntled people who raise their...

Mobile Matters: QR Codes vs. Barcodes

In the March 2012 issue of this magazine, I wrote about a funny-looking symbol called a quick-response (QR) code. The...

5 Ways to Reduce Customer Cancellations

It never ceases to amaze me just how many companies are clueless when it comes to knowing what their real...

How ACE and BCE credentials can boost your business

Alphabet soup — ACE and BCE credentials from the ESA (Entomological Society of America) — can be good for the...

Sales & Service: In Praise of Life Preservers

As pest management professionals (PMPs), we repeatedly have to chart our courses. Situations change so quickly, it’s a job in...

Transition Strategies: Details of the Business Deal

Mergers and acquisitions (M&A) brokers should be effective in educating their seller clients about the deal process and what to...

PMP webinar: Websites, software make marketing easy

PMP magazine’s most recent webinar set out to show you don’t need an art degree or a big budget to...

Sales & Service: Protocols for Successful Teamwork

Are your sales-and-service employees on the same team? Does confusion arise when new sales are made? Sometimes a new service...

Focusing on customer service pays dividends

Happy customers are loyal customers who are willing to pay more, renew service agreements, purchase additional services, tell their friends...

M&A: Buying and Selling Dos and Dont’s

An accountant seeking to assist his seller client to finalize a successful transaction needs to be mindful about the impact...

Mobile Matters: The Android Evolution

Throughout the years, I’ve spent a lot of time writing about the operating systems (OS) of the Blackberry and iPhone,...